Delivery/ Taxes & Duties
How long does it take to receive my order ?
Please allow 2-4 business days to process your order. We ship from Monday-Fridays only. Shipping times vary depending on your location.
Expected Delivery times:
USA & Canada: delivery within 3-15 business days after shipment
International: delivery within 5-20 business days after shipment.
How can I track my order ?
As soon as your order is dispatched you will receive an email confirmation with your tracking number. You will be able to follow the journey of your package.
*make sure to check your junk/spam folder*
Do I have to pay taxes, customs or duties on my order ?
International customers are responsible for any duties, taxes and any other charges upon arrival. Should you require more information, please contact your local customs office.
International Taxes & Duties
Orders will be shipped DDU (Delivery Duty Unpaid) from our warehouse in Montreal, Canada. This means that any import costs, such as VAT, duties, clearing fees, and any other fees are not included in our price of purchase on our website. As a result, international customers are responsible for charges upon arrival. These fees are determined by your local customs office and are collected by them. Should you require more information, please contact your local custom authority.
HS Code: 6704.20.0000
Halo by FK Hairs Care Instructions
FK Hairs Extensions are 100% Remy Human Hair!
What does Remy Hair mean ?
Remy is the characteristic of the hair which is the highest quality of human hair on the market. It means that the hair cuticles are kept intact flowing in the same direction from the moment the hair is collected until the last step of assembly.
What is the difference between Remy Hair and Non-Remy Hair ?
Remy hair means that it is almost tangle free because of the method of collection. It is more expensive than non-Remy hair and looks more natural because of the process of assembly (smoother, shinier).
Non-Remy hair (human hair, virgin hair) means that the cuticles are flowing in different directions which requires a higher concentration of acid during processing.
Can I wash my Halo ?
Your FK Hairs Extensions are already prewashed and ready to wear. We suggest washing your extensions after 15-20 wears.
How do I dry my Halo ?
You can air dry them or blow dry them. Make sure to bush them well to untangle the hair starting from the ends all the way to the top.
Can I style my Halo ?
Your FK Hairs extensions can be styled with heat. We recommend using heat protectant and professional products to keep them hydrated & shinny.
Can I colour or bleach my Halo ?
We do not recommend bleaching your extensions as it is a chemical process that can alter the nature of the hair.
*Only use professional hair dye or bleach (we recommend going to a professional hairstylist to make such change)
Braided Ponytail 34" Care Instructions
Made of Synthetic Soft Hair
Braided Ponytail 34" is already prewashed and ready to wear. We suggest washing your extensions after 15-20 wears.
How to Wash ?
1. Always make sure the hair is fully detangled before and after each wear.
2. Wash with shampoo & conditioner in lukewarm water (not hot; it can affect the texture of the hair)
3. Detangle with a wide tooth comb and let it dry naturally.
Can I Style My Braid With Heat ?
The synthetic hair is heat resistant up to 180 degrees. However we do not recommend using heat on it as it could permenantly alter the extensions.
How can I choose the right colour for my FK Hairs ?
All of our shades are made with a multi tone coloring system to ensure the blending of your natural hair with your FK Hairs. This means, every shade is combined with a variation of lighter and darker strands to create a colour that matches your hair.
Use our color match service in HELP or Instagram!
What if I chose the wrong colour ?
Every set of FK Hairs Extensions comes with a tester strand that can be used to determine the exact colour. If the colour of the tester strand is not the right colour for you please do not open your set and write us for an exchange or return.